Privacy Policy
Effective Date: June 3, 2023
This Privacy Policy explains how Greenhaus Deco. LLC collects, uses, protects, and shares personal information obtained from users of our website. We are committed to safeguarding your privacy and ensuring the security of the information you provide. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect:
Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.
Contact Information: We collect users' names, email addresses, phone numbers, and mailing addresses for communication and order fulfillment purposes.
Payment Information: When making purchases or transactions, users may need to provide payment details such as credit card numbers or billing addresses. This information is securely transmitted to trusted payment processors as detailed under “Payment Information” below. Please note that we do not store credit card information on our servers.
Website Analytics: We collect data on website usage, including IP addresses, device information, browser type, and operating system, to analyze and improve our services. This data is collected using cookies and similar technologies.
Consent
How do we obtain your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we consider that you give implied consent for us to collect and use that information solely for the stated purpose.
In case we request your personal information for any additional purposes, such as marketing, we will either seek your explicit consent directly or provide you with an opportunity to decline.
How can you withdraw your consent?
If you have previously opted in and decide to change your mind, you can withdraw your consent for us to contact you or for the ongoing collection, use, or disclosure of your information at any time. To do so, please contact us here.
Use of Collected Information:
Order Processing: We use personal information to process and fulfill orders, including payment processing, shipping, and order tracking.
Communication: We may use contact information to respond to inquiries, provide customer support, and communicate important updates or changes related to our services.
Marketing: With your consent, we may use your contact information to send promotional emails or newsletters about our products, offers, or updates. You have the option to opt-out of these communications at any time.
Website Improvement: We analyze website usage information to improve our website's functionality, content, and user experience.
Payment Information Privacy Policy:
When you make a purchase on our website, we offer multiple payment options, including Stripe, PayPal, and Square, to ensure a secure and convenient payment process. We value the privacy and security of your payment information, and we want to provide you with important details about how this information is handled:
Collection: To process your transaction, we collect the necessary payment information, such as credit card details or account information for Stripe, PayPal, or Square. However, we do not directly store this information on our servers.
Processing: Your payment information is securely transmitted to and processed by the respective payment processors you check out with. They handle the payment transaction on our behalf, ensuring the highest level of security and confidentiality.
Security Measures: Squarespace, our shop’s hosting platform, has implemented industry-standard security measures, including encryption and firewalls to safeguard your payment information.
Third-Party Privacy Policies: Stripe, PayPal, and Square have their own privacy policies that govern how they handle your payment information. We recommend reviewing their policies to understand how they protect your personal data during the payment process.
Data Retention: We retain transaction details provided by Stripe, PayPal, or Square for order fulfillment, returns, refunds, and legal obligations. However, we do not store your full payment card details or account information.
Information Sharing:
Third-Party Service Providers: Generally, the third-party providers we work with will collect, use, and disclose your information only to the extent necessary for them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies that govern the information we are required to provide to them for your purchase-related transactions.
We recommend that you review the privacy policies of these providers to understand how they handle your personal information. It's important to note that some providers may be located in or have facilities in a different jurisdiction than you or us. If you choose to proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that provider or its facilities are located.
Once you leave our store's website or are redirected to a third-party website or application, this Privacy Policy and our website's Terms of Service no longer govern your activities or information.
Cross-Border Transfers: If you are located outside the United States, please be aware that we may transfer and store your personal information in the United States or other countries. By using our website, you consent to the transfer of your information to countries outside your own.
Legal Requirements: We may disclose personal information if required by law or in response to a valid legal request, such as a court order or government inquiry.
Cookies and Tracking Technologies:
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. The types of cookies and tracking technologies used may include:
Essential Cookies: These cookies are necessary for the functioning of the website and cannot be disabled in our systems. They are typically set in response to actions taken by you, such as setting your privacy preferences, logging in, or filling out forms.
You can review the full list of Squarespace’s Essential Cookies here.
Analytical/Performance Cookies: These cookies allow us to analyze website traffic and improve the performance and functionality of our website. They help us understand how visitors interact with our site, identify areas for improvement, and optimize the user experience.
Here is a list of these cookies in the following format: Cookie Name - Duration - Purpose.
ss_cid - Two years - Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cpvisit - Two years - Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvisit - 30 minutes - Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvr - Two years - Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvt - 30 minutes - Identifies unique visitors and tracks a visitor’s sessions on a site
Targeting/Advertising Cookies: These cookies are used to deliver and track the effectiveness of our marketing campaigns. They may be set through our website by our advertising partners, which may include cookies set by Meta pixel and Google pixel.
You can control and manage your cookie preferences through your browser settings. You can also choose to opt out of non-essential Squarespace cookies by selecting “decline” when the cookie announcement pops up upon entering the website. Please note that disabling certain cookies may impact the functionality and user experience of our website.
Data Retention:
We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the nature of the information and industry standards. Once the information is no longer needed, we will securely dispose of it.
Children's Privacy:
Our website is not directed towards individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately to request the deletion of that information.
Contact Us:
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us via email here. We will respond to your inquiries and address your concerns promptly and in accordance with applicable privacy laws.
We encourage you to review this Privacy Policy periodically for any updates or changes. Continued use of our website after any modifications to this policy will constitute your acknowledgment of the updated Privacy Policy.
Thank you for trusting Greenhaus Deco. LLC with your personal information.